COVID-19 Policy and Cleaning Protocol

Our Current COVID-19 Cancellation Policy

Updated: 29/01/2021

We will refund you the full cost of your reservation if at the time of your stay:

  • The property in which you are booked cannot host you because it is obliged to close to guests; or
  • If you are coming from an area of the UK from which travel is not allowed by law.

If the property you have booked is open, but you decide not to attend for any other reason, then our normal cancellation policies would apply.

Please ensure you read the latest governmental advice before you travel:

Our Property Cleaning Protocol

Every owner of a property listed with Bolthole Retreats has undertaken to implement a series of additional cleaning measures in order to minimise the risk of infection between stays.

At its heart, lies two important principles: cleaning first, then disinfecting. Cleaning removes germs, dirt, and impurities, whilst disinfecting kills germs with chemicals. By cleaning first, then disinfecting, the risk of spreading infection is lowered. Accordingly, the housekeeping team have been instructed by their owners to do this for each clean. All laundry will be washed using a bleach or other disinfectant-based laundry detergent containing active oxygen bleach at a temperature of at least 60 degrees.

At least one pot of hand sanitiser, and for the larger properties 2 or 3 pots, will be provided.

Finally, we ask that where possible, guests remove shoes inside the property, as this minimises the transfer of germs.

Implementing these measures will necessarily result in an increase in the time taken to undertake a clean. Therefore, we ask that guests respect the advertised check-in and check-out times, and we will regrettably be unable to agree to any exceptions.

We hope you have a safe and enjoyable stay.

Kind regards

Bolthole Retreats